Privacy Policy

The Brilliance Co Pty Ltd (ABN 59660861227) ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) where applicable.

By using our website (www.thebrillianceco.com) or providing your personal information to us, you consent to the terms of this Privacy Policy.

1. Contact Details

The Brilliance Co Pty Ltd
Email: [email protected]
Registered in Queensland, Australia
ABN: 59660861227

It is important that the information we hold about you is accurate and up to date. Please contact us via email if your personal information changes.

2. Personal Information We Collect

"Personal information" means information that can identify you as an individual. We may collect and process the following categories of personal data:

2.1 Communication Data

Information you send to us when you:

  • Contact us through forms, email, or social media

  • Subscribe to our newsletter

  • Post comments or engage on our website or social media channels

We use this information to respond to your communications, maintain records, and manage client relationships. Our legal basis for processing this data is legitimate interest.

2.2 Customer Data

Information provided in relation to purchases of services, courses, or digital products, such as:

  • Name, email address, phone number

  • Billing address and payment details

  • Purchase records

This data is processed to deliver the products or services you purchase and for record-keeping purposes. Our legal basis is contract performance.

2.3 User Data

Information about your use of our website, such as IP address, browser type, operating system, and page interactions.

We collect this via analytics tools (e.g. Google Analytics) to improve our website performance and user experience. Our legal basis is legitimate interest.

2.4 Technical Data

Includes login data, time zone settings, and information about the devices used to access our website. This helps us ensure security and optimise functionality.

2.5 Marketing Data
Information about your marketing preferences, such as newsletter subscriptions and engagement with campaigns. We process this data with your consent or legitimate interest to grow our business.

2.6 Sensitive Data
We do not collect sensitive data such as information about your health, ethnicity, political opinions, or biometric data.

3. How We Collect Personal Information

We collect personal information in several ways:

  • Directly from you when you contact or purchase from us

  • Automatically via cookies and analytics when you visit our website

  • Through third-party service providers, such as payment processors and marketing platforms

4. Cookies

Our website uses cookies to enhance your browsing experience and track usage statistics:

  • Cookies are small files stored on your device that help us recognise you when you return to our site.

  • You can control or block cookies via your browser settings. However, disabling cookies may limit certain website functions.

We may use both session cookies (temporary) and persistent cookies (remain on your device). Some third-party tools (e.g. Google Analytics, Facebook Pixel) may also place cookies.

5. Marketing Communications

We may send you marketing emails or newsletters if:

  • You opted in to receive them, or

  • You made a purchase or enquired about our services and have not opted out.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [email protected].

We will not sell or rent your personal data to third parties for marketing purposes.

6. Disclosures of Your Personal Data

We may share your data with:

  • Service providers (e.g. IT, CRM, email marketing, payment processors)

  • Professional advisers (lawyers, accountants, insurers)

  • Government bodies when legally required

  • Third parties involved in a business sale, merger, or acquisition

We require all third parties to respect your data and use it only according to our instructions.

7. International Data Transfers

We may use cloud-based services that store or process data outside Australia (e.g. Google, Meta, or Go High Level).
Where personal data is transferred internationally, we take reasonable steps to ensure adequate protection consistent with applicable privacy laws, including the GDPR.

8. Data Security

We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data.
However, transmission of information over the internet is not completely secure, and we cannot guarantee absolute protection.

If a data breach occurs, we will notify affected individuals and relevant authorities as required by law.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purpose it was collected for, including legal and tax obligations.
Customer and transaction records are generally kept for up to five (5) years.

10. Your Rights

Under privacy law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your information

  • Restrict or object to our processing of your data

  • Withdraw consent to marketing at any time

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated (www.oaic.gov.au)

If you are a resident of the European Union, you also have rights under the GDPR, including the right to data portability and to request restriction of processing.

To exercise your rights, please contact [email protected]. We aim to respond within 30 days.

© 2025 The Brilliance Co Pty Ltd